Refund policy
Returns & Refunds Policy — The Bottle Room Store
Our Commitment
Every fragrance we sell is 100% authentic. We stand behind what we sell, and we want you to be happy with your purchase.
Due to the nature of fragrance products, all sales are final — we do not accept returns or exchanges on opened, used, or sprayed items. This is standard across the fragrance industry for hygiene and safety reasons.
When We Will Issue a Refund or Replacement:
- The item arrives damaged or broken in shipping
- You received the wrong item
- The item is proven not authentic (we back every item with authentication documentation and will make it right if this is ever the case)
How to Request:
If any of the above applies, contact us within 48 hours of delivery at Thebottleroomstore@gmail.com with your order number and photos of the issue. We'll respond within 24 hours and make it right — replacement or refund, your choice.
Digital Products (Ebook):
Due to the instant, downloadable nature of digital products, all ebook sales are final and non-refundable once the download link has been issued.
Order Cancellations:
Orders can be canceled for a full refund only if the request is made before the order ships. Once an order has shipped, standard return policy applies.
Shipping Costs:
Original shipping costs are non-refundable. If a replacement or refund is issued due to our error (wrong item, damage, or authenticity issue), we cover return shipping.